ONELOGEQUIPMENT LLC

Privacy Policy and Platform Terms of Service

Last updated: September 2026

How this document applies

This document contains two related but distinct parts. The Privacy Policy applies when a person visits an OLE website, responds to an OLE advertisement, submits a lead or demo form, communicates with OLE, or uses the OLE platform. The Platform Terms of Service apply to Customers and Authorized Users that contract for or access the OLE platform.

Submitting information through an advertisement or inquiry form does not by itself create a subscription, customer relationship, or obligation to purchase OLE. Commercial services are provided only under a separately negotiated Customer Agreement.

Part I — Privacy Policy

1. Scope and business context

OneLogEquipment LLC ("OLE," "we," "us," or "our") provides business-to-business equipment operations and maintenance software and related services. Our Customers are companies and other organizations. Customers authorize employees, contractors, technicians, operators, administrators, and other individuals ("Authorized Users") to use the platform.

This Privacy Policy explains how OLE handles personal information associated with advertising, sales inquiries, customer administration, platform use, support, integrations, and related business operations.

2. Information we collect

2.1 Advertising, website and demo inquiries

When you respond to an advertisement on Instagram, Facebook, another Meta service, or another channel, Meta or the relevant advertising provider may send OLE the information you choose to submit. This may include your name, business email, telephone or WhatsApp number, company, job role, industry, preferred contact method, approximate fleet size, location, and comments. Meta separately processes information under its own terms and privacy policy.

2.2 WhatsApp Business inquiries

OLE may receive inquiries through WhatsApp Business. If you contact OLE through this channel, OLE may process information that you voluntarily provide, such as your name, telephone number, company, the

content of your messages, and other information you choose to share during the conversation. OLE may use this information to respond to your inquiry, coordinate a demo, provide requested information, or continue a business or commercial communication. WhatsApp is a third-party platform, and its use is also subject to WhatsApp’s and Meta’s applicable terms and privacy policies.

2.3 Customer and Authorized User information

OLE processes information needed to establish and administer Customer accounts and access, such as name, business contact details, role, company affiliation, authentication identifiers, and account status. Administrative and technician users may use email and password. Field workers may use a telephone-based login and an enrollment or Customer-specific validation code. Not every role requires the same identifying information.

2.4 Equipment and operational information

Customers and Authorized Users may provide equipment codes, names, types, images, status, region or location, make, model, year, serial number, VIN, specifications, measurement units, weight, usage hours, tracker identifiers, manuals, files, incidents, alerts, services, maintenance records, tasks, parts, notes, costs, and other operational information.

2.5 Files and user content

Customers and Authorized Users may upload documents, images, audio, and other content. OLE does not determine in advance what personal or confidential information those materials contain. Customers are responsible for ensuring that they have the rights, notices, and permissions required to provide them.

2.6 Equipment location

If configured by a Customer, OLE may receive equipment location, movement, routes, stops, and related information from compatible tracking devices or tracking services. The OLE application is not designed to use an Authorized User’s mobile phone to track that person’s location. Customers are responsible for the lawful installation and use of equipment tracking.

2.7 Activity, device and technical information

OLE records actions performed in the platform and may associate them with the email address, telephone number, worker identifier, user identifier, tenant, application version, date, and time. OLE’s servers and monitoring services may also process request and response details, headers, IP addresses, browser or device information, diagnostics, performance information, and security events. OLE currently uses Microsoft Azure Application Insights and Serilog for application monitoring and logging.

2.8 Cookies and analytics technologies

OLE uses cookies and similar technologies that are necessary for the operation, security, and functionality of its website, including bot-protection and security services provided by Cloudflare. Subject to applicable law and the user’s consent where required, OLE also uses cookies or similar technologies associated with advertising and content services, currently including Google Ads (DoubleClick), Meta Pixel, and embedded-content services such as Embedly, and may use additional analytics tools such as Google Analytics. These technologies may be used to measure website performance, track conversions, evaluate and optimize advertising campaigns, display embedded

content, and improve OLE’s commercial communications. Users may accept or reject non-essential cookies through the website’s cookie consent banner.

Where required by applicable law, OLE will treat a recognized universal opt-out preference signal, such as Global Privacy Control, transmitted by a visitor’s browser as a request to opt out of the sale or sharing of personal information collected through cookies and similar technologies for that browser.

3. How we use information

OLE uses information as reasonably necessary to:

• respond to advertising leads, demo requests, sales inquiries, and support communications; • provide, authenticate, operate, maintain, secure, support, and improve the Services; • administer Customers, tenants, Authorized Users, permissions, subscriptions, and contracts;

• provide equipment, hours, incident, alert, maintenance, service, reporting, tracking, document, and notification functionality;

• maintain operational history, audit records, diagnostics, and security records; • send requested or configured email, SMS, or WhatsApp communications;

• provide optional AI-assisted features requested or enabled by the Customer;

• detect misuse, troubleshoot failures, investigate incidents, comply with law, and enforce agreements; and

• perform other purposes disclosed at collection or authorized by the Customer. 4. Legal bases and business contacts

Depending on the jurisdiction and context, OLE processes information to take steps requested before entering a contract, perform a Customer Agreement, pursue legitimate business interests, comply with legal obligations, protect the Services, or act with consent where consent is required. Individuals who submit an advertising or demo form may withdraw consent to promotional contact or ask OLE to stop contacting them, without affecting processing that is otherwise permitted or required.

5. Artificial intelligence

OLE provides optional AI-assisted features that may process Customer Data or user-provided content to translate issue descriptions, transcribe audio, structure voice or text input, and generate auxiliary equipment or workflow information. OLE currently uses OpenAI services, including text-processing and audio-transcription services, to provide these features. OLE may also allow Customers to connect compatible AI clients through its MCP interface; a Customer’s use of such a client may involve that client’s provider and is subject to that provider’s terms.

AI output may be incomplete or inaccurate and must be reviewed by qualified personnel before maintenance, safety, regulatory, financial, or other consequential decisions. Provider retention, training, and contractual settings may vary by service configuration and are described in the applicable Customer Agreement or subprocessor documentation.

6. Communications

OLE uses SendGrid to deliver email and Twilio to deliver SMS or WhatsApp communications. Messages may include authentication, service, incident, maintenance, equipment-status, alert, support, sales, or other Customer-configured content. Recipients may opt out of marketing messages through the method provided in the message or by contacting OLE. Transactional or service communications may continue where needed to provide the Services.

SMS and mobile communications. OLE currently sends transactional and service-related SMS messages only, such as authentication codes, incident and maintenance alerts, and other Customer-configured operational notifications. OLE does not send marketing text messages unless a recipient separately opts in to receive them. Message frequency varies based on account activity and configuration. Message and data rates may apply. Reply STOP to cancel and HELP for help. Mobile telephone numbers and SMS opt-in and consent information will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.

7. Service providers and integrations

OLE may disclose information to service providers that process it for OLE or at a Customer’s direction. Current or supported providers and integrations may include Microsoft Azure and Application Insights, SendGrid, Twilio, OpenAI, Monday.com, Traccar, VidSigner, Customer-authorized MCP or API clients, and government or industry data services used for applicable equipment records. Not every integration applies to every Customer.

Third-party services operate under their own terms and privacy practices. OLE may add, replace, or remove providers as the Services evolve while taking reasonable steps to protect Customer Data and provide notices when required.

8. How we disclose information

OLE may disclose information to provide and secure the Services; to service providers acting for OLE; to integrations authorized by a Customer; to professional advisers; to protect rights, property, safety, or service integrity; to comply with law or legal process; or in connection with a financing, merger, acquisition, reorganization, sale of assets, or similar transaction.

OLE does not sell personal information for monetary compensation and does not use Customer Data for third-party advertising. OLE may use Meta and other advertising services to advertise OLE and receive information that a person voluntarily submits through an advertising form. Advertising platforms independently process information as described in their own policies.

If OLE uses advertising cookies, pixels, or similar technologies on its website, the resulting disclosure of website visitor information to advertising providers may be treated as "sharing" for cross-context behavioral advertising, or in some jurisdictions a "sale," under applicable privacy laws, even though no money changes hands. Website visitors may opt out of these technologies through the cookie consent banner, through a recognized universal opt-out signal such as Global Privacy Control, or by contacting OLE as described in Section 13. OLE does not use Customer Data entered into the platform for these purposes.

9. Customer role and responsibilities

Customers generally decide what Customer Data is entered into OLE, which individuals may use the Services, which integrations are enabled, and how equipment tracking is used. Customers are

responsible for lawful instructions, required notices and permissions, role assignment, account removal, workplace privacy obligations, and the accuracy and legality of Customer Data. Where applicable, OLE acts as a service provider or processor for Customer Data and the Customer acts as the business or controller. Individuals whose information is contained in Customer Data should direct privacy requests to the relevant Customer; OLE will provide reasonable assistance to the Customer as required by law or the Customer Agreement.

10. Retention and deletion

OLE retains information for as long as reasonably necessary for the purposes described in this Policy, the Customer Agreement, security, legal compliance, dispute resolution, and enforcement. Advertising leads and business inquiries are retained while the relationship or inquiry remains active and for a reasonable follow-up and recordkeeping period, unless deletion is requested or longer retention is required or

permitted.

After termination of a Customer Agreement, the Customer may request an available export of Customer Data during a 30-day retrieval period, unless the Customer Agreement states another period. After that period, OLE may delete or anonymize Customer Data from active systems, subject to legal holds, dispute preservation, legitimate security or accounting records, and technical limitations.

OLE uses daily incremental backups hosted in Microsoft Azure regions in the United States, with a minimum backup retention period of approximately 30 days. Data deleted from active systems may remain in protected backups until those backups are overwritten or expire under the applicable backup schedule. Backups are intended for disaster recovery and are not ordinarily used to restore individual deleted records.

11. Security

OLE uses reasonable administrative, technical, and organizational safeguards designed to protect information. These measures include Microsoft Azure infrastructure in United States regions, authenticated access, role and tenant controls, password requirements, JSON Web Tokens, request rate limiting, application monitoring, logging, and daily incremental backups. No system is completely secure, and OLE cannot guarantee absolute security.

Customers are responsible for protecting credentials, enrollment or validation codes, connected devices, Authorized User access, and integration credentials, and for promptly notifying OLE of suspected unauthorized use.

12. International transfers

OLE and its service providers primarily host and process information in the United States. OLE’s software development and technical support personnel are located in Argentina and may access information from that location in order to develop, maintain, support, and secure the Services, subject to confidentiality and contractual safeguards. Information may also be transferred to and processed in other locations where an authorized provider operates. OLE will use contractual or other measures required by applicable law for cross-border transfers.

13. Privacy rights

Depending on applicable law, individuals may have rights to request access, correction, deletion, updating, portability, restriction, or information about processing, and to object to or withdraw consent for certain uses. These rights may be subject to verification, exceptions, the Customer’s role as controller, and other legal limitations. Requests may be sent to support@onelogequipment.com or by mail to 475 NIPO ST WAILUKU Hawaii 96793, United States. OLE may take reasonable steps to verify the identity of the requester and, where permitted, of an authorized agent acting on the requester’s behalf. OLE will not discriminate against individuals for exercising privacy rights.

13.1 California

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), applies to OLE and the request, California residents may have rights to know, access, delete, and correct personal information, to opt out of the sale or sharing of personal information, to limit certain uses of sensitive personal information, and to receive non-discriminatory treatment. The categories of personal information OLE collects, the sources, and the purposes of use are described in Sections 2, 3, 7, and 8 of this Policy. OLE does not sell personal information for monetary compensation; the use of advertising cookies and pixels on OLE’s website may constitute "sharing" under the CCPA, and California residents may opt out as described in Sections 2.8 and 8. OLE does not have actual knowledge that it sells or shares the personal information of consumers under 16 years of age. A Customer may need to handle requests relating to Customer Data for which it acts as the business, with reasonable assistance from OLE.

13.2 Other jurisdictions

Residents of other U.S. states with comprehensive privacy laws (such as Colorado, Connecticut, Texas, Oregon, and Virginia) and individuals in other jurisdictions may have similar rights, including in some cases the right to appeal a refusal to act on a request. OLE will honor rights that apply to it under the law of the individual’s jurisdiction.

14. Children

OLE is a business and professional service, is not directed to children, and is not intended for personal or household use by minors. OLE does not knowingly solicit personal information from children through its advertising or Services, and does not knowingly sell or share the personal information of individuals under 16 years of age.

15. Changes and contact

OLE may update this Privacy Policy to reflect changes in law, technology, providers, or business practices. OLE will post the updated version and provide additional notice when required. Questions and privacy requests may be sent to support@onelogequipment.com or by mail to 475 NIPO ST WAILUKU Hawaii 96793, United States.

Part II — Platform Terms of Service

1. Acceptance and contractual priority

These Platform Terms of Service govern access to and use of the One Log Equipment platform and related services provided by OneLogEquipment LLC. The "Customer" is the company or legal entity that

enters into a proposal, order form, statement of work, subscription agreement, or other negotiated agreement with OLE (the "Customer Agreement").

Each OLE engagement is business-to-business and may be individually negotiated. If these Terms conflict with a signed Customer Agreement, the signed Customer Agreement controls. Advertising, requesting information, or scheduling a demo does not create a Customer Agreement. An individual accepting these Terms for a Customer represents that the individual has authority to bind that Customer.

2. Services

OLE provides software and related services for equipment information, usage, incidents, alerts, maintenance, services, tasks, documents, notifications, tracking, reporting, integrations, and related operational workflows. Features, limits, implementation services, support, fees, and service levels depend on the Customer Agreement and configuration.

3. Customer accounts and Authorized Users

The Customer is responsible for Authorized Users, accurate account information, role assignment, credentials, access codes, connected devices, and timely removal of access. The Customer must promptly notify OLE of suspected unauthorized access. Shared worker enrollment or validation codes must be protected and used only as authorized.

4. Customer Data

"Customer Data" means information, content, files, records, and other data submitted to OLE by or for the Customer or its Authorized Users. As between the parties, the Customer retains its rights in Customer Data. The Customer grants OLE and its subprocessors a limited right to host, store, copy, process, transmit, display, and otherwise use Customer Data as reasonably necessary to provide, secure, support, and improve the Services, comply with Customer instructions, and meet legal obligations.

5. Customer responsibilities

The Customer is responsible for the accuracy, quality, legality, and use of Customer Data; required rights, notices, and permissions; workplace and privacy compliance; Authorized User conduct; lawful equipment tracking; and professional review of maintenance, safety, and operational decisions. OLE is a software platform and does not replace qualified professional judgment or the Customer’s legal, regulatory, safety, inspection, or maintenance obligations.

6. Files, tracking, AI and integrations

The Customer represents that it has the right to upload and use files and content through OLE. Tracking information may be processed when compatible equipment devices or services are enabled. Optional AI features may process Customer Data and can produce inaccurate results; Customers must review outputs before consequential use. Customer-authorized third-party integrations are also subject to the third party’s terms, availability, and privacy practices. OLE is not responsible for third-party services outside OLE’s reasonable control.

7. Notifications

OLE may send service notifications through email, SMS, WhatsApp, or other configured channels. The Customer is responsible for accurate recipient information, lawful messaging instructions, obtaining any consents required for the selected channel, and ensuring that recipients are authorized to receive Customer information through that channel.

8. Acceptable use

The Customer and Authorized Users must not:

• use the Services unlawfully or violate the rights of another person;

• upload malicious code or attempt unauthorized access;

• interfere with the security, availability, or integrity of the Services;

• circumvent access, tenant, rate, or usage controls;

• reverse engineer the Services except to the limited extent such restriction is prohibited by law; • use OLE to unlawfully monitor a person or equipment;

• resell, rent, sublicense, or provide the Services to third parties without written authorization;

• use or export the Services in violation of applicable export control, sanctions, or anti-corruption laws; or

• use the Services in a manner that creates unreasonable security, legal, or operational risk. 9. Intellectual property and feedback

OLE and its licensors retain all rights in the OLE software, platform, technology, documentation, trademarks, interfaces, designs, and related materials, excluding Customer Data. If the Customer provides suggestions or feedback, OLE may use them without restriction or obligation, provided OLE does not disclose Customer Confidential Information or Customer Data in doing so.

10. Confidentiality

Each party will use reasonable measures to protect the other party’s non-public confidential information and will use it only for the business relationship. Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed, or lawfully received without confidentiality duty. A party may disclose information when legally required after giving notice where permitted.

11. Security and availability

OLE will maintain reasonable safeguards designed to protect the Services and Customer Data. OLE will use commercially reasonable efforts to make the Services available, but does not guarantee uninterrupted or error-free operation unless a Customer Agreement expressly provides a service level. Maintenance, third-party failures, internet conditions, emergencies, and events outside reasonable control may affect availability.

12. Fees, payment, renewal and cancellation

Fees, billing, payment timing, taxes, renewal, cancellation, refunds, price changes, implementation charges, late-payment consequences, and collection costs are determined exclusively by the applicable Customer Agreement. No standard price, automatic-renewal rule, refund policy, or cancellation term in advertising or general website material overrides a negotiated Customer Agreement.

13. Term, suspension and termination

The term and termination rights are stated in the Customer Agreement. OLE may suspend access when reasonably necessary to protect security or service integrity, prevent unauthorized access, respond to an incident, comply with law, address nonpayment as permitted by the Customer Agreement, or stop a material violation. Where practicable, OLE will provide notice and a reasonable opportunity to cure.

14. Customer Data after termination

Unless the Customer Agreement states otherwise, the Customer may request an available export of Customer Data during the 30 days following termination. After that retrieval period, OLE may delete or anonymize Customer Data from active systems, subject to legal holds, dispute preservation, security and accounting records, and backup schedules. Backup copies may remain until overwritten or expired in the ordinary course. Customers should export important records before termination.

15. Warranties and disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED CUSTOMER AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." OLE DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. OLE DOES NOT WARRANT THAT THE SERVICES OR INFORMATION WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, OR ACCURATE.

AI output, equipment data, alerts, maintenance schedules, notifications, and reports are decision-support tools. The Customer remains responsible for inspections, maintenance, safety, regulatory compliance, and verification of information.

16. Limitation of liability

The limitation of liability in the Customer Agreement controls. If the Customer Agreement contains no limitation, then, to the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, business, goodwill, or data; and (b) OLE’s aggregate liability arising from the Services will not exceed the fees paid or payable by the Customer for the Services during the 12 months immediately preceding the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

17. Indemnification

Unless the Customer Agreement states otherwise, the Customer will defend, indemnify, and hold harmless OLE and its affiliates, personnel, and agents from third-party claims arising from Customer Data, unlawful or unauthorized use, violation of these Terms, infringement of third-party rights, or the Customer’s or its Authorized Users’ acts or omissions. Any indemnification obligations are subject to applicable law and, where a Customer Agreement exists, the procedures stated in it.

18. Governing law and disputes

Unless the Customer Agreement states otherwise, these Terms and disputes arising from them are governed by the laws of the State of Hawaii, without regard to conflict-of-law rules. The state and federal courts located in Hawaii will have exclusive jurisdiction, and each party consents to that jurisdiction and venue. Mandatory rights or laws that cannot be waived remain unaffected. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Changes

OLE may update these Terms from time to time. Material changes will apply prospectively after reasonable notice where required. A signed Customer Agreement will not be amended solely by posting revised general Terms unless that agreement expressly permits it.

20. General

The Customer Agreement, these Terms, the Privacy Policy, and documents expressly incorporated by reference form the agreement concerning the Services. The parties are independent contractors. Neither party may assign the agreement except as allowed by the Customer Agreement or in connection with a merger, reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Electronic notices and signatures may be used where legally valid.

21. Contact

OneLogEquipment LLC

475 NIPO ST WAILUKU Hawaii 96793, United States

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